My first port of call was to look at the Florence worker experience
The idea here was to create a product to help ease the process of booking work with Florence for all nurses and carers to make their experience with our platform simpler and more intuitive.
Our reasearch told us we needed to work on something mobile first when we noticed that 80% of our user base accessed our platform via their mobile phone. Therefore, our proposed solution was to completely rebuild our worker experience with a focus on mobile apps. The idea here was that we could give our users a better experience using features available on a native app.